I have been asked to write about Quality at A-Laser. A simple task, so I thought, since my passion for Quality, Lean/Six Sigma, and Process Excellence runs through my blood daily. I could fill pages with anecdotes and stories, milestones, roadblocks, and how to overcome them. I had to be reined in to focus on A-Laser specifically.
At A-Laser, we have a simple goal, that is, to get it right the first time and every time. We achieve this by utilizing a Business Process Management Approach. This Top-Down approach allows for staff commitment to service and excellence. Over the years, this task became easier, the more we stayed the course. With the help of great leadership and hand-selected staff members, our success story is nothing short of impressive. We strive to build mutually beneficial partnerships with customers and suppliers. This has allowed us to maintain longstanding relationships upstream and downstream.
We maintain our ISO 9001:2015 certification as the basis for our quality system. Our Continual improvement systems are based on proven tools such as 6 Sigma Methodologies, Lean Tools, and advanced Quality Management processes. We have eliminated the guesswork and replaced it with a data-driven approach to support the requirements and needs of our customers.
Developing our Employees has always been key to our success. Through active mentoring, we create a culture where our staff have the skills and are empowered to take responsibility for the results of their actions. We understand that it is our people who make us who we are.
Problem-solving techniques and Innovative Engineering are a big part of our culture. This drive to excellence on all levels of the operation is reflected in our Services and shows in the culture and high retention of our people.
The road to Excellence is never-ending, but specifically, at A-Laser, it is full of excitement and progress. Our Products and Services reflect this culture, and our People enhance this experience.
About the Author
Sven Bock, Director of Corporate Quality & CI
Sven started his professional career in Germany in Advertising and Marketing and continued in the USA in the Semiconductor/Manufacturing Industry for Automotive, Aerospace, Medical, Defense, and consumer electronics. He has extensive experience in Asia manufacturing in the Automotive, Medical, and Consumer Industries. His self-driven attitude and understanding of various work cultures have been extremely instrumental in his success. He is a Lean/Six Sigma Quality Professional with experience in Improvement, Problem Solving, Implementation, Auditing (ISO, AS, TS), and Mentoring.
Specialties: International Management, Operational Excellence, Lean Manufacturing, Six Sigma Methodology, DMAIC, Global Supplier Development, Quality Management, Process Improvement, Cost Reduction, Business Process Improvement, AS9100C, IPC, ISO9001:2015, TS16949.